Its so frustrating and I am so tired of trying to get my money back so Ive accepted that I might not get my money back at all.. live chat is just a bot. I have 4 refund request, and under my case 3 has been closed but the thing is i did not received any refund nor any message that they will transfer it to my account its only close, what to do with this? Remember to follow me at www.instagram.com/placesandfoods and www.youtube.com/placesandfoods. 3:01am. Is this your company? I asked for a managers full name but they wont disclose. He is a Chartered Accountant and was an investment banker. "AirAsia Berhad (not AirAsia X) will give refunds to passengers, without any issue", according to Alexander. It has been declared World's Leading Low-Cost Airline 2014 two years in a row. We'll explain your passenger rights and help you obtain a refund or compensation. Any of these may not be reproduced on another blog/website without the author's expressed written consent. The current primary support channel for AirAsia is the AVA Live Chat. At this time, we can only hope that AirAsia X manage to get their restructuring scheme approved and hopefully everything is back to normal after this COVID 19 pandemic. Never again would you like to purchase such form this awful airline. hi, good afternoon. I need a confirmation email of my cancellation request. But yes, I should update this! immigration departments, tourism boards, airlines, hotels, brands). that is our money! So sad. This review was chosen algorithmically as the most valued customer feedback. Hi, my wife and I have suffered AirAsias exact same treatment with their false promises and constant lies. Desired outcome: Di ko po alam kung san sa dalawa yung mali. Maksimal 72 jam sebelum terbang kita mengajukan refund 100% (Basic Fare dan Airport Tax) jika ke credit shell 75% jika refund ke cash (Credit Card or Bank) 2. Hi! Customers say they are still waiting on refunds for flights that were cancelled or rescheduled during the pandemic. It was not helpful because instead of offering me at least credit in refunds, it told me I had no other choice but to travel on different dates.. In particular, some have questioned why it is so difficult to reach customer service to request a refund, even for flights booked since the lifting of pandemic restrictions. yes i agree ms. maika . I just want to ask an update regarding your case cause I have the same problem as yours. If you are using the AirAsia mobile application, just simply open the app, click the chat bubble, then click on "AirAsia Support - Live Chat". AirAsia X Flight Cancellation and No Refund Issue Like many other airlines around the world, AirAsia X is currently doing all they can to keep their business running. My request was approved and Im just curious if they are actually paying these as they said they would. Filed a Refund request last February 01, 2021 when I received an email saying that the flight was cancelled. Al Jazeera Centre for Public Liberties & Human Rights. I am experienced in the Customer Service field using SalesForce as a CRM tool. hope you get your refund soon! AVA will greet you and present a menu. AirAsia X converts unused RM499 unlimited pass and outstanding credit to vouchers; AirAsia has settled 99% of RM7.6 billion cash refund requests by passengers; Capital A wants Asian governments to ease restrictions to make air travel affordable and hassle-free Anong no. Dear Sir or Madam - on 21st October, 2019 my wife and I booked and reserved return flights with Air Asia from MNL to MPH. All flights were since cancelled due to Covid-19 and a full refund requested. Bakit nila pinagpipilitan ang CREDIT ACCOUNT at ayaw nila ibigay ang FULL REFUND?? Your system sucks just return our money. I cant get a refund either!! Its been 6 months. In addition, you can also get a refund (whether in full or a portion of your payment) if youre flying to, from, or within countries with local refund laws that supersede the airlines usual policies. Share your photos and videos with others to prove the truth of your words. Unlike other airlines, even mga big international airlines. Please take a moment to watch the video as Tony Fernandes addresses the refund issue. Choose YES if everything looks good for you. hi, I dont think we can still do that though, its been more than 90 days since we purchased my dads ticket. Despite the generous executive compensation, AAX, the groups long-haul carrier, was last year forced to undergo debt restructuring to save itself from liquidation after racking up huge debts during the pandemic. PRIVACY POLICY Till today, payment is not received and refund request cancelled as well. Our guest understood that we have been supportive although there had been some noise and press making an issue out of it," he told reporters at the virtual launch of airasia Super App's new Super+ plan today. The Penang to Kuching direct flight takes two hours and they are operating the final two daily flights on 28th February 2023. Horrible. Hello, have you actually tried mag-refund ng Korean flight voluntarily as per Korean law? For some reason I cant explain, I made a mistake and chose 25 March instead of 24 March, my intended day of flight. AirAsia has already proved that it can efficiently handle passenger problems related to the unpredictable development of the pandemic. Youll be asked if you would like to proceed. With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. I still don't have refund. This button displays the currently selected search type. 0 Kunden folgen diesem. Was your dad able to confirm that once placed on credit account refund, cant it be transferred or changed into an original payment refund? o One (1) or more guests did not board the flight (s). hi I am edz. This is unquestionably a quicker option than waiting in line at a call center. And at any time you would like to make a refund, requests will only be entertained if it is submitted within 7 days prior to delivery date. I dont know how long to wait. Be that as it may, the minister did not clarify whether the refunds . We are frustrated with the flight cancellation but on the other hand the bigger issue we are having is COVID 19. | 93 comments on LinkedIn Anong klasing airlines Yan pinapaasa Lang kami Hanggang ngayon walang nangyaring respond Sabi Nila 4month Lang makukuha na but hanggang ngayon wala parin. ><, Hi mera PNR O6F9QQ,ye cencel ho suka hai ,eska refund sahiye joldi sahiye. To receive the refund, visit support.airasia.com and open the "Chat with Bo" contact channel. Dont fly them. That means that there is no possibility to transfer it to your own credit/debit card. Download. Hes name is Rolly. Last May 2020, I got an email from AirAsia informing me that the refund should take 12-16 weeks from the date I received the message due to the volume of requests they are processing. May 05, 2022 AirAsia Group chief executive Tony Fernandes has promised the airline "will continue to settle all outstanding refund requests as soon as possible." In an exclusive statement to AirlineRatings.com Mr Fernandes said the "refunds issue is something we have been very transparent about. I would like to ask if you were able to transfer your refund to your debit? On the next menu, choose AIRASIA NEW REFUND REQUEST. Passengers name: Jun Tamayo, Lorie Jane Rosales, Aricia Julienne De Peralta, Josh Ryzen Kendrick De Peralta. And it was intact and show no sign of damage untill we undress the cover. Able to use credit account on Airasia flight booking. may i ask if nakuha mo na ang refund mo? i filed for refund some time in feb 2020 when covid started to get serious but i only got back my refund some time in december. . Unable to reach anyone, Desired outcome: We ask them politely to consider but he gave us hard time. 2 Euphoric_Mist_613 1 yr. ago Departure scheduled 27th March, 2020. Under AirAsias current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. . Keep track with all the luggage and there should be any missing items in my luggage0123508840 called to this number. No refund money to ixigo till now. I also log in Air asia account to see status refund update. Thank you. The carrier is seeking to raise between RM800 million and RM1 billion through its rights issues and another RM1 billion from bank borrowings (underwritten by Danajamin Nasional Bhd). I have the same issue but the status is still in process. Received an email on 23/7/201 that my point would be extended to 3 years. Select the form of refund you prefer: CREDIT ACCOUNT or ORIGINAL FORM OF PAYMENT. The guy need more training. They sent me a message saying flight from Bangalore to goa is cancelled i immediately booked in another air line and after 1 and hslf hour i tried to cancel my booking in air asia , immediately the sent message that flight is on schedule and are not giving me a refund. hi, will I get a refund if the flight was delayed for at least 3 hours but I didnt check in? AirAsia X Berhad (D7) has taken the initiative to deal with the situation to restructure its business affairs by submitting an application for a debt restructuring to the High Court of Kuala Lumpur. Airasia cancelled our flight bec of Covid19 and told us they would refund us within 5 months, i understand that there are many requests, but 2 yrs is too much. Realising the mistake after receiving the flight confirmation at 12:51am, I called Expedias Customer Service. Unable to reach anyone Desired outcome: Refund needed. Tony Fernandes addresses refund issues | Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have accepted our Credit . From 1st March, AirAsia still offers Penang to Kuching flights with a . its very disappointing about air asia . Ayaw lang nila mag refund and its the WORST airline. Enter the booking code. There might be a time limit eg 90 days from purchase date. Airasia did not refund my money after they cancelled my flight. Air Asia refund - More question. Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. When I try to make a booking in Jan 3, 2023 , noticed all my point has expired . He has been a Board member of AirAsia X since 2012. My email : [protected]@gmail.com, Desired outcome: Ive submitted my refund application on 20 March 2020 and Im still waiting. I was denied boarding in Vientiane on the 30th of Jan until the very last minute because one of the AirAsia staff, male with glasses, at the check in counter was unsure if unvaccinated travellers could transit in DPS. If you've had a cancelled or delayed flight and are looking for information about a refund or AirAsia flight compensation, we are here to help. Hello AirAsia , I forgot to add middle name in my Air Asia flight booking . it can only be used by rebooking a flight. Hope you can help me with my problem thank you false Also log in Air asia ACCOUNT to see status refund update alam kung san dalawa. Exact same treatment with their false promises and constant lies the bigger issue we are frustrated the. Your refund to your debit email of my cancellation request AirAsia NEW refund request, the minister did clarify. 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