Brief SNL style assessment followed by a video interview which is This line is open from 8 am to 8 pm from Monday to Friday. your greatest achievement, when you showed team spirit skills or leadership, how you react under stressful situations etc. All products and services featured are independently selected by WikiJob. To be successful, try taking some practice tests online to make yourself more familiar with them. Glassdoor users rated their interview experience at Thames Water as 49.5% positive with a difficulty rating score of 2.93 out of 5 (where 5 is the highest level of difficulty). Bill and account Payments Moving home Water meters Report a problem Water supply Drains and Hi, thanks for taking the time to leave a review. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. Both yourself and the business will invest two to three years in becoming a great leader through training, developing skills and experience. The more you know, the more prepared you will be and the more seriously you will take the interview. Does the working shift pattern fit for you? Do you need any job adjustment? WebBoth surveys flagged that as a separate issue and the water companies concern is a section of sewage pipe has dropped causing a belly and the water is running the wrong way. Highlight what makes you different from other potential candidates and show that off. The interviewer makes you confortable and doesnt try to catch you off guard. WebContinuous Improvement Lead Location: Reading (Hybrid Working) Salary: From 45,200 to 56,500 (dependant on experience). I was also given a situation to assess my knowledge. Explain how your previus experience is related to the job applied for. Once they see you are capable they will assign you to an appropriate department, you can also mention your preferred department and future goals and they will try push you towards that. They'll be happy to answer any questions you may have. That's all there is to it. Don't miss out on that job! I'd be more than happy to review the situation at your home and get in touch - I've requested your details through Trustpilot to allow this. My favourite question was being asked to describe a time I'd gone rogue at work. There will also be a personal interview with potential line managers and possibly senior members of staff. Anyone can write a Trustpilot review. Shocking company! I asked why and he said it was TW policy - weird as I was later told by TW it isnt). Then, after passing those tests, you're invited for an interview. Thames Water takes pride in being able to match the right candidate to the right job; therefore, we wish you good luck in applying. I have never in my life had screening so in depth. While its primary purpose is 'to deliver life's essential service, so our customers, communities and the environment can thrive', it also values taking ownership, development and training, passion and respect. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Here's how you use DoNotPay to skip Thames Water customer service's phone queue: 1. Create a document of key facts and figures, go through its website to pick out important information and follow the company's social media accounts to see what new projects it has on the go, currently or in the future. Make sure to read the instructions, and always refer to them once you begin your preparation. This was your standard job interview going through your goals and motivation for applying for the interview along with a few questions to find out if you had done your research about the company. The interviewer makes you confortable and doesnt try to catch you off guard. Do you need any job adjustment? There are a couple of ways to reach out and communicate with Thames Water's customer care representatives. Our team will do all they can to ensure a smooth transition when one of our customers switches to a meter and it's disappointing to learn there was some damage to the pipe when yours was fitted. Many universities offer support for taking these tests, too; therefore, make use of those facilities. It has made the process much more accessible and widened the pool of candidates to choose from, many of which may not have applied before due to having to travel down south. They asked so many example questions in STAR format which was ok for me but they asked way too many questions. Hi, I'm sorry you've had a recurring problem with your drain blocking. We make a daily difference to our 15 million customers by Go to similar: Manager jobs The names for the tests are Complaining Customers, Basic Literacy, and Intermediate Spelling. What is your salary expectation for this role? All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. Here are 8 tips for writing great reviews. Spent just 40 minutes. The Thames Water recruitment process is thorough; therefore, the company will expect you to know as much as you can before your interview. I was also given a situation to assess my knowledge. Not so difficult process. They told me to continue paying the full amount until then. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Thames Water Utilities Limited Registered in England and Wales. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. Company number: 02366661. VAT registration no GB 537-4569-15. it was a bit depressing that you want to quit before even joining the company. Thanks. competitive questions e.g. Get answers to your biggest company Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. Don't miss out on that job! Thames Water sees beyond the words on an application form, which is why it has such a vigorous recruitment process. I have never in my life had screening so in depth. Therefore, expect to see different employees at various training sessions. TW Engineer came to do a survey about installing a smart water meter at our property but couldnt find anywhere to put it - given the layout of our property not possible to have one. Questions can be anything from asking what you know about the graduate scheme and Thames Water to how you deal with challenges and what your career aspirations are. Not ideal for a job considered an entry role. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. We have had to have two surveys for drains relating to our house. 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Nov 2, 2022 www.computing.co.uk UK drought: Thames Water asks datacentres to consider using 'raw water' to cool their sites WebThames Water Utilities interview details: 7 interview questions and 2 interview reviews posted anonymously by Thames Water Utilities interview candidates. Maybe it should be recovered, fixed and better utilised mending some of the many water leaks around Kent. b) Tick the box It is a certainty that candidates will be asked about career progression during the interview process. Thames Water Application & Interview Prep, Interview Questions on Career Motivation & Career Goals. Interviews at Thames Water Experience Positive 67% Negative 33% Getting an Interview Employee Referral 50% Recruitment Agency 50% Difficulty 2.3 Average Hard Average Easy Interviews for Top Jobs at Thames Water Graduate Engineer (8) Customer Service Agent (5) Analyst (3) Data Analyst (2) See more interviews for top jobs The final stage was a virtual interview (i read it was usually an assesment centre but i think due to COVID they changed this). Your Both yourself and the business will invest two to three years in becoming a great leader through training, developing skills and experience. Interview: Thames Water, UK IT Industry Awards finalist "Our purpose is to deliver life's essential service, so our customers, communities and the environment can thrive." The first two are MC questions. Hiring Process. What examples do you have of managing people in different situations? Thames Water employs only 25 graduates a year and receives over 1,000 applicants for its graduate scheme; therefore, it is important to stand out as best you can. I applied online. The way they communicate with customers is horrendous. Plenty of time for my questions allocated. Be prepared for any interview questions they might throw at you, from personality traits to workplace situations to knowledge of their business. The process took 1 week. Over zoom , interviews are fine until you get to the screening. Click on the name of the company and have us do the work for you. Some of our current apprentices explain what they're doing and what it's like to work at Thames Water. What is the consideration when you apply for a job/ company? Do you have National Insurance No.? Received detailed, actionable feedback after R1. There has been a leak outside of my house for months. I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. From application through to onboarding, find out how our recruitment process works. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. The Ultimate Job Interview Preparation Guide. All graduates applying are expected to have achieved a 2:2 or higher on any degree or are predicted to achieve this grade or higher. Thanks, ZERO STARS SHOULD BE AVAILABLE On the phone for 4 hours today listening to the loop music and in between every 40 mins being told youre come through to the incorrect department after specifically explaining who I need to speak to. A written test has been excluded; however, group exercises, a solo presentation and a personal interview still remain. Take some of the payouts to shareholders and finance a proper call centre for this monopoly! You will answer several questions on anything from numeracy and literacy to personality and skills. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Now this house my name and theirs too. It is all about finding the fine line between showing off your personality and showing that you are the right person for the job. It goes against our guidelines to offer incentives for reviews. After sending in your application, you will be invited to an online test website to sit a psychometric test. b) Tick the box How this company be allowed to keep trading its a disgrace, Hi, I'm sorry you had some problems getting through to the right person recently. Highlight what makes you different from other potential candidates and show that off. All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. Any response may be made by phone or by writing. You will answer several questions on anything from numeracy and literacy to personality and skills. How would you deal with having multiple deadline coming up, and a limited amount of time to finish the work? Many universities offer support for taking these tests, too; therefore, make use of those facilities. Do you have the right to work here? even the Bot doesn't reply what are they doing everyday -you contact then no one answers then you start again -weve paid the wrong account and cant speak to anyone, we look after 30 properties even the simplest of task is a complete nightmare -awful service just awful-how do they have they have stayed in business is beyond me -how can they be so very inept ??? My request to send me some information by mail a few years ago never happened. I am disgusted that they never told me and have to wait until May for my appointment. The different steps in the Thames Water hiring process are: Online Application: Send your CV to the relevant position. Have to have daily pump outs which is really becoming distressing as no progress has been made for over a month. Why do you want to apply to this company? After sending in your application, you will be invited to an online test website to sit a psychometric test. They asked me common competitive questions e.g. Ongoing low water pressure to a housing development that is now 18 months old. a) Initial Question If you pass the initial interview stage, you will be invited to a virtual assessment centre. Asked 16 April 2017 very long interview In recent years, it has worked hard to build a respectful, diverse workforce, regardless of sexuality, gender, race or disability. Many graduate schemes have a similar application process; however, Thames Water is more in-depth than the majority. I applied through other source. I applied online. Researching the company is a must, not just a quick Google search or a social media following but an in-depth look into what it does and how it does it. This role is aiming to promote to the leader, and lead others.is it ok for you? What would be the most challenging part of the role? In 2020, Thames Water adapted to coronavirus restrictions and introduced virtual assessment centres for its graduate schemes and plans to continue to do as much online as possible in the future. Over zoom , interviews are fine until you get to the screening. I interviewed at Thames Water Utilities (London, England) in Jul 2020. Typically, this is from 8 am to 9 pm during weekdays and from 9 am to 5 pm on the weekends. Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? I have an urgent enquiry but Thames Water Customer Service has proved useless.I tried messaging online but the automatic service could not help me because it did "not understand" my request.I also left a message on WhatsApp but there's no sign of a reply. Candidates applying for Plant Controller had the quickest hiring process (on average 1 day), whereas Graduate Chemical Engineer roles had the slowest hiring process (on average 90 days). Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. List examples of when you have had to meet simultaneous deadlines. What do our values mean to you? Thanks. Hi, I'm sorry there's been an outstanding leak near to your home, in addition to the pressure issues you've been facing. They are very supportive. Companies can ask for reviews via automatic invitations. If I could give no star I would . The process took 4 weeks. Then, after passing those tests, you're invited for an interview. Two stage process and introductory call. Take a look at the company website to see that Thames Water is more than just a water company. Graduate Engineer (8) Customer Service Agent (5) Analyst (3) Data Analyst (2) See more interviews for top jobs. Researching the company is a must, not just a quick Google search or a social media following but an in-depth look into what it does and how it does it. Create a document of key facts and figures, go through its website to pick out important information and follow the company's social media accounts to see what new projects it has on the go, currently or in the future. Commonly asked questions, as reported by candidates. The interview went very well and I am excited to see the outcome of the process and hopefully start the job in due time. The process took 3 weeks. 26 instead of 50. Dependant on role it is an assessment centre or face to face interview with competency WebCustomer Service Representative interview questions at Thames Water. Is there anything you encountered turn out to be a very positive experience? Asking about engineering interest/where it stemmed from. I applied online. The first two are MC questions. Roleplay. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Web37 questions about working at Thames Water How does someone get hired at Thames Water? Hi, I'm sorry you're continuing to receive contact after the survey has already been carried out. You can connect to service reps 24 hours a day, every day, using 0800 316 9800. As a registered priority customer I am told at each call Im not registered. When you register or purchase through links on this page, we may earn a commission. I applied online. a series of questions via teams and for second interview in person a follow up to the initial questions. Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Roleplay. Why do you want to join Thames Water. You will be asked similar questions to the initial interview but more in-depth. In relation to the Thames Tideway Tunnel, this site is used to allow the additional storm flows from the main tunnel, arriving via the Lee Tunnel, to be pumped out and transferred for treatment. salary, working time, benefit, .. Popular roles Technician 29,765 per year Human Resources Business Partner 51,130 per year Electrical Technician 33,461 per year Installation & Thames Water has been acknowledged by various bodies for this, such as Stonewall, the LGBT+ rights charity, the Disability Confident campaign, as well as joining the Race at Work Charter. What candidates say about the interview process at Thames Water. This company is appalling. Thames Waters thorough application process means that only the very best will be selected for one of its graduate pathways. I interviewed at Thames Water Utilities (London, England) in Jul 2020. If your query or complaint isn't that urgent, you could choose to contact Thames Water by post. Each graduate is given a comprehensive training plan when they begin their placement, featuring not only job-specific training but also workshops, amongst other team-building activities. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. It is responsible for the entire water system in London and the Thames Valley region, from providing clean tap water to taking wastewater and sewage away. I interviewed at Thames Water in Jul 2022. Approximately two weeks from first interview to job offer. I interviewed at Thames Water in Aug 2020. Thames Waters thorough application process means that only the very best will be selected for one of its graduate pathways. Just found out after 7 years that if you live in a flat that can't be fitted with a water meter you can get a discount of 50%. The interview consists of about 6-8 questions, and you have a couple of minutes to prepare, and 3 minutes to answer. Do you have any commitment to avoid you from the working shift? I applied through other source. Make sure to read the instructions, and always refer to them once you begin your preparation. Thames Water takes pride in being able to match the right candidate to the right job; therefore, we wish you good luck in applying. I'm concerned that our customer team weren't able to offer you the right support and I'd be really keen to get in touch with you to help resolve your issue.I've requested further information through Trustpilot so that you can provide your details securely. WebYou can contact Thames Water Mon - Fri 8am - 8pm | Sat - 8am - 6pm. However, you can be one step ahead by reading more. Asking about engineering interest/where it stemmed from. Standard online application with the usual questions about yourself and finding out why you want the role. Interviews for Top Jobs at Thames Water. This means to open a new account there is 0 evidence that you need in order to open this account. I interviewed at Thames Water Utilities. Avoid this god awful company. With no choice of provider the water monopoly leaves customers with no power to influence change, Hi, I'm sorry you've had an ongoing issue with your water pressure. Unfortunately, trying to air your grievances or liaise for a solution with Thames Water customer service isn't always easy. You should also have a few questions to hand, whether that is about the graduate scheme as a whole, the role you are applying for or the company, to show initiative. Our call connection service is not affiliated or associated to Thames Water. Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. Thanks. They will be expected to research as much as possible and be prepared to answer questions. My complaint filled on their website a couple of years ago never replied to. Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. You will need to think on your feet, work individually and as part of a team and communicate with anyone, from fellow candidates to senior managers. The Thames Water graduate scheme is an in-depth, on-the-job placement in a specific area of the business. Interviews View all 29 questions about Thames Water What questions did they ask during your interview at Thames Water? experiences with different operating systems. I have never in my life had screening so in depth. I'd be happy to help resolve this for you - please share your details securely through Trustpilot and I'll get in touch.Thanks. However, you can be one step ahead by reading more. Spend the time to fill out the form without any distractions and read everything thoroughly. Using DoNotPay, you can contact Thames Water representatives quickly to get your problems sorted out or a refund for money owed. 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And sold it to me as a genuinely great place to work at Thames Water Utilities ( London, )... Microsoft teams, took half an hour to an online test website sit. See that Thames Water sees beyond the words on an application form, which why! Be selected for one of its graduate pathways in a specific Area of process... To help resolve this for you me but they asked way too many.!, make use of those facilities refer to them once you begin your preparation, interview questions might! Just a Water company or by writing look at the company really came through sold! For a solution with Thames Water, Brief interview over microsoft teams, took half an hour maybe offer! Of their business face interview with potential line managers and possibly senior members staff! Are: online application: send your CV to the initial interview but more.... Both yourself and the business will invest two to three years in becoming great... Questions at thames water telephone interview Water Utilities ( London, England ) in Jul 2020 very experience!, Thames Water is more in-depth than the majority you use DoNotPay to skip Thames Water, interview! Box it is all about finding the fine line between showing off your personality and showing you! 9 am to 9 pm during weekdays and from 9 am to 5 pm the. To offer incentives for reviews start the job in due time joining the company and have do. Are the right person for the company interviewed at Thames Water application interview! Via teams and for second interview in person a follow up to the screening which ok! Both from the Working shift successful, try taking some practice tests online to make more! How would you deal with having multiple deadline coming up, and you have of managing in. Water graduate scheme is an in-depth, on-the-job placement in a specific Area of the business invest! Be and the business it isnt ) i asked why and he it! Know, the more seriously you will be and the business will invest two to three years in becoming great! Details securely through Trustpilot and i am told at each call Im registered. What candidates say about the interview went very well and i am told at each call Im registered...