If you can't find these details, you cancontact our teamwho can reach out to the supplier for you. Please note that the UK Border Agency may ask questions to determine the relationship between children and adults travelling when the adults do not appear to be the childs parents evidence to support the relationship may need to be carried. Where can I find information about how I can ensure my safety and wellbeing while Im away? Im booking for a number of people / a family should I make separate bookings or book all of us together? When youre ready, click on save to close. These offers are subject to change and available for a limited time. I've booked through a travel agent - how can I amend my booking? This means the closer to your planned departure date you cancel your holiday will determine the cancellation charges that will apply: 59 days to 28 days: 60 per person (loss of deposit). We know how much kids love their Trunki, so they're able to take their Trunki as part of their cabin bag allowance. You can find out more on our flying with children page. Prices apply to 7 nights stay departingbetween March 2023 and May 2023 from various UK departure airports with easyJet. Book your perfect package holiday now. To make your claim, please fill in our EC261 compensation claim form. WebOur easyJet holidays chatbot can help you with a range of questions TRAVEL ADVICE & SAFETY To prepare for your trip abroad and find useful information about safety, health, Will I need to pay any deposits or local taxes at my hotel? Generally hotels enforce age restrictions strictly, but there may be occasions when younger children may be seen in the hotel (for example, during private functions, wedding receptions etc). Before you fly with easyJet, you need to check-in online. The child age limit can vary by hotel. 4. For more information, please refer to the latest FCDO advice for Morocco. Extra saving on holidays with only one adult travelling - Use code ONEADULT - 50 discount for the adult, plus 25 off each child, minimum spend 800. However, if the disruption was caused by weather, industrial action, air traffic control restrictions or other reasons beyond our control, you wont be eligible for compensation. An easyJet flight made a 360-degree turn to allow its passengers to watch an 'amazing display' of the northern lights as it flew over the northern tip of the UK. Transfers included: Applies to beach & lake holidays only. For more information about financial protection and ATOL Certificates go to: As with all holiday companies, our pricing is demand-led, which means that as more seats are booked on a flight or we see a number of rooms booked in a certain hotel, the price of our holidays can increase - particularly the closer it is to the date of departure. See below for more information around all-inclusive holidays. Im 28 days or more away from my departure date: If you change your mind about your holiday, weve got you covered. These fit under the seat in our aircraft and will be able to form their small under seat bag allowance. Holidays subject to availability. Be aware that standard insurance will not cover accidents from quad bikes and mopeds which could mean you will be required to pay any medical bills should you be injured. You can do this by: If youve been issued with a European Health Insurance Card (EHIC) before 1st January 2021, this will continue to be valid until the expiry date. Some hotels may charge for access to the Wi-Fi network or impose usage limits. If you still need to get in touch with our team, we have a handy contact form or our easyJet holidays chatbot to help you. If youre a British passport holder and youre visiting Morocco for tourism, you wont need a visa for stays of up to three months. Offer only available by phone. If your group are booked across multiple bookings, we cant guarantee that we will be able to find the same alternative arrangements for all bookings. Can I set up a direct debit to pay my holiday balance? Find out more about our sustainability journey Every easyJet holiday includes a flight and hotel, along with 23kg of hold luggage per person for your flights. Safety restrictions (such as age/height restrictions), safety briefings and tuition may be required before the hotel allows participation in certain activities. To find out more and get started, login to your account, view your holiday booking and follow the steps listed. If a single person occupies a double room, theyll often be asked to pay extra (a single supplement). This can take several hours, so youll need to be patient until clearance is given, but these types of checks rarely take place on departure. Cocktails, international drinks/brands, premium brands and fruit juices are not available unless stated. Our team can also help if youre just looking to make small tweaks to your existing holiday (such as a name change, a room or board basis upgrade and so on). Hotels may reduce the services and facilities available to reflect the number of guests staying at the time and local weather conditions. If we have to cancel your holiday in line with our Protection Promise, youll receive a full refund back to your original method of payment. What might the conditions around my hotel and resort be like? EBI.AIs Lobster platform is an advanced chatbot creator, mainly targeted to large companies with advanced needs. If your easyJet holidays credit was given to you as part of a competition, your expiry date might be less than 12 months make sure to read the terms and conditions of the competition. IAG, which Where an upgraded vehicle is required for the purpose of carrying your mobility aid or to safely transport you to and from your hotel, an additional fee may be required to book this service. Spend/saving amount is per booking based on the total price and code must be applied on the extras page. If you want to travel beyond the resorts of Sharm el Sheikh, Dahab, Nuweiba or Taba, or stay for 16 days or more, you will need to get a visa either in advance or else before travelling outside of the resorts. While we cant guarantee that our providers will have an available vehicle suitable for your needs, where possible we will work with our partners in destination to book an appropriate transfer for you. If youve already booked and have a flight reference (you can find this by logging into your account and viewing your booking this will usually start with a K), you can select your seat on the easyJet website or via the app right away. It is likely that wherever you go, the local infrastructure, laws and the (hopefully) nice weather will give you a difference experience from being at home in the UK. When you arrive, security checks are occasionally carried out on British passport holders who werent born in the UK. Sometimes restrictions apply to some rooms. If were made aware of changes, we try to update our website as needed. You can check-in for a flight thats part of an easyJet holiday booking 30 days before your departure date. What are the passport requirements for my destination? What will the check-in and check-out times for my hotel be? Booking conditions apply. You're able to cancel your holiday online and well return your deposit back to you as easyJet holidays credit - we'll refund any further payments to your original method of payment for your booking. If you have a transfer included as part of your holiday, you'll either receive an SMS from us around 24 hours before your flight home with your return transfer details or alternatively, our 72 hours to go e-mail will explain how you can find out about your departure pick up time yourself via an online portal. It allows you to communicate your clients by using web and mobile friendly chatbot, Facebook Messenger chatbot, and more. Beach & lake holidays also include transfers. Can I add any extra bags or sports luggage? Drift: Best Sales Chatbot. EasyJet's most recent results suggested it had 111 in unclaimed vouchers. If youre travelling to Sharm el Sheikh (SSH) for 15 days or less, youll get a free entry permission stamp when you arrive. If youre harassed by an agent, report the incident to the tourist police in your airport terminal. Im travelling on my own with children, is any documentation required? If youre pregnant, you can travel up until the end of your 35th week (32nd week for multiple pregnancies) and you dont need to bring a medical certificate. As a reminder, your easyJet holidays credit is valid for 12 months from date of issue, but your departure date can be beyond this - you're able to book any holiday currently on sale on the easyJet holidays website! If you decide to accept the risks of hiring quad bikes, it is strongly recommended only to do so as part of an organised excursion with a reputable supplier, and think about the safer alternatives to hiring a moped such as hiring a car, taking a taxi or using public transport. Find out more on how to spend your credit. Key Features Visual builder Build chatbots with ease using a drag-and-drop interface. If you apply for a card from this date onwards, you will be issued with a new UK Global Health Insurance Card (GHIC) instead of an EHIC. It's all part of our industry leading easyJet holidays Protection Promise. If youd like to pay towards your holiday balance, login to your account and view your booking to get started. There are a number of sources to give you the latest travel information. Find out the answers to the most commonly asked questions by selecting from the topics below. Tidio is a live chat platform powered by chatbots. Alternatively, you can select the option to receive everything back as easyJet holidays credit, meaning you can quickly and easily re-book a new holiday. Will I see any reps while Im on holiday? We recommend you add it to your mobile phone contacts before travelling. If you wish to get a visa on arrival, youre able to do so at approved bank kiosks within airport arrival halls, before reaching immigration counters. The ground team will keep you informed of when your luggage will be returned to you. Can I add luggage for my children or infant? Our providers require enough notice in order to arrange and book your transfer, and they cant always guarantee this if a booking is made within a day of travel. When you make book your easyJet holiday, our standardbooking conditions apply. It wasn't actually Live Chat, more so auto answer auto response (Easyjet Chatbot) even when you tried to ask a question it came back stating I don't understand. Holidays subject to availability. WebThe Mobile Coach chatbot has been part of our culture change from a workforce that uses desktops, paper, and learns once and forgets it. For compensation related to an issue with your issue with your easyJet holiday, please see the question above regarding 'How do I make a complaint?'. If youd also like to bring a large cabin bag on board (max. We may highlight that certain facilities are payable locally when you book youll have to pay to use these when you arrive. If you're still on holiday, please contact our team and we'll see if we can help you resolve it. If you have any issues while youre away, were here for you 24/7 through our UK based On Holiday Support team. If your hotel advertises sport or watersport activities, these are likely to be payable extra unless stated as being included in an all-inclusive package. if the flight cost is higher/lower). Some of our hotels are situated on a hill side or have a lot of steps, and this may not always be obvious from our hotel descriptions and images. If youve already booked and have a flight reference (you can find this by logging into your account and viewing your booking this will usually start with a K), you can select your seat or book a large cabin bag (subject to availability) on the easyJet website or via the app right away. So if you're just below the minimum spend required, make sure you check if any upgrades are available for your holiday! You can do all of this through your easyJet holidays account. To make a payment, simplylogin to your accountand view your booking. Selected hotels do ask for a refundable deposit when checking-in. Hotels could also be affected by building work or renovations. Check holiday description for details. There are many different types of chatbots, but all of them operate much the same way. Promotion valid for new bookings made from 01/12/2021 for holidays taking place between 01/01/2022 and completed by 31/10/2024. Take a look at our latest travel information, Log in with your email or holiday reference to see your booking, You're always protected with easyJet holidays. We created our industry leading easyJet holidays Protection Promise to give you the peace of mind that, from our Best Price Guarantee, to the flexibility to change plans, youre always protected with easyJet holidays. Please ensure that you have a valid comprehensive travel insurance policy at the time of booking. 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