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\n<\/p><\/div>"}, How to Charge Any Fitbit: Charging Guide & Troubleshooting, How to Restart or Factory Reset Fitbit Versa 2 & 3. Check How to use your photos as your Google Pixel Watch face. ft. Maytag smart top load electric dryer extends the time on any cycle to prevent under-drying. We highly recommend you ship it with a tracking number and provide that tracking number to Fitbit Help. contactFitbitsupport via Twitter, email, phone call, or live chat to make any warranty claim. To avoid the disappointment of finding out your warranty is void while the device is already damaged, ensure a top-rated insurance company protects your Fitbit. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you. Find strength in numbers. (You can find the earlier version(s) in ourarchive.). Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product (s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit Fitbit does not guarantee it will pay for shipping the product, so ask if they can send you a prepaid shipping label. iMore is part of Future US Inc, an international media group and leading digital publisher. Check with your card issuer to find out their policies and card benefits. Your answer would be very much appreaciated. Shop for VINSOC Electronics & Mobiles on noon. Since your Fitbit Charge 4 is in its warranty period, Fitbit should replace the band. Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product(s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "New Product Warranty Period"). Use Discount Code: NOFEE at Checkout for FREE Activation! Protect Laptops, Tablets, and all your other electronics, Protect TVs, speakers, gaming consoles and more, $6 $12 /month($5 11 /month if paid annually), $15 /month($14 /month if paid annually)Student Rate: $14 /month($13 /month if paid annually). Learn about Fitbits water resistancy (https://www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof). Special Features:- Full Glue Edge to Edge Full Screen Coverage. Use the arrows to choose products to compare. For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. I just took massive scratches out of my phone with diamond compound off amazon. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. This special discount is available for a limited time and is valid for 90 days after registering for your Ionic refund. Easy claims process online 24/7 and free local repair. Featured Products Minnow Driver Kit 70 Lifetime Guarantee $14.99 Mako Driver Kit - 64 Precision Bits 441 Lifetime Guarantee $39.99 Essential Electronics Toolkit 569 Lifetime Guarantee $29.99 Thanks for being a member! See the seller's listing for full details . Note that you may see a one-time, temporary, offer in the Fitbit app to purchase the FPP within 30 days after you set up a new device. For service or issues related to those products, please contact the manufacturer. If it doesnt work, Fitbit normally replaces it. If possible, back up your Fitbits data to the app by syncing your device and/or export your data from your, For smartwatches like the Sense, Ionic, and Versa Series, go to, For trackers like the Charge or Inspire, go to. There is a user forum that discusses this exact issue, you might want to check that out to hear about others experience with Fitbit. Returned Product(s) must be in good physical condition (not physically broken or damaged). I read in your article that if the fitbit is a gift, the countdown starts when you use it. Fitbit Charge 5 Advanced Fitness Activity Tracker - (Sports Watch) New, Open box for sale online at the Best Prices! Fitbit offers a limited product warranty. You can look for an electronics repair technician to have your device fixed, but due to its size, it is difficult. I asked them to note this on my case number. That should take you to the Fitbit Support page for Australia. Uh oh! Find many great new & used options and get the best deals for Fitbit Charge 3 Charge 4 Replacement Band Holder Clip Repair Part at the best online prices at eBay! You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. AVAILABILITY OF REPAIR FACILITIES/SPARE PARTS. This Limited Product Warranty does not cover software embedded in any Product and related services provided by Fitbit. Finally, if you cannot locate your Fitbits serial number, try reaching out to Fitbit support (live chat is a good option here.). New. Additionally, it is Anti Scratch Film and has Oleophobic Coating. Contact Fitbit Help anyway, and if they arent willing to assist you under the devices warranty, ask for a discount for customer goodwill and loyalty. Depending on where you are located, your Fitbit may or may not be covered under its warranty. Fitbit will replace or fix your tracker's regular wear-and-tear damage within one year of the date you purchased it. Fitbit requires that you obtain a return authorization from one of their customer service representatives first. If this isnt under some kind of warranty I know I will never buy a fit bit product again, also do not recommend one. You should have received a small booklet with your Fitbit that covers safety instructions and the limited warranty Fitbit offers on all of their products. Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear Is my Fitbit waterproof for swimming readings? It just straight-up stopped working. Fitbit offers a limited product warranty. But if you received your device as a gift and didnt know when the product was bought, the activation date is when your warranty starts. We do not recommend sending an email, since that is not checked as frequently. Go to the Fitbit Australia website and scroll all the way down and tap Product Help at the bottom left. Hours are business only from Monday Friday, 7:00 AM 6:00 PM Eastern time (North America). Proceed to remove item from shopping basket? Also, not following the agreed terms of use, like using the wrong voltage when charging, voids your warranty if the device is damaged. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THE APPLICABLE WARRANTY PERIOD. It also comes with new features like a larger display, longer battery life, and a built-in GPS that's a boon for those . The New Products and Refurbished Products shall be collectively referred to herein as the Product(s). Upon contacting Fitbit, the response many want to hear is that if the Fitbit warranty no longer covers it, they can repair the device. Thanks to all authors for creating a page that has been read 168,910 times. Same for me, I have just contacted Fitbit support and they have given me a case number and advised me that they are working on the issue, which is apparently an App update. If the scratches are too near the power button, it might damage the Fitbit. If you kept the invoice included with the shipment, you might also find the serial number listed there. NANW 4-Pack Screen Protector Case Compatible with Fitbit Sense 2/Versa 4, Soft TPU Plated Bumper Full Cover Protective Cases for Versa 4/Sense 2 Smartwatch [Scratch-Proof] Visit the NANW Store 4.4 out of 5 stars 1,959 ratings To request a return authorization, please follow the instructions, Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. 2.5D rounded edge glass for comfort on the fingers and hand. Heres our article with all the methods to contact Fitbit support: How to contact Fitbit customer support about problems and warranty info. . - R 1,999.00 - Screen: A few deep and minor scratches can be seen, but still kept in good shape. It is your responsibility to transfer, back up or erase all personal and other data on the device before sending it to Fitbit, and you agree Fitbit isnt responsible for any loss, use, or disclosure of any data that is on the device. You may even be eligible for an extended warranty replacement. If the action you attempted failed, please try again. It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss. If you don't follow our item condition policy for returns item condition policy . Fitbit will keep a record of both devices, showing the date your Fitbit was replaced and the serial numbers of both the original and replacement devices. See our Terms of Sale. If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. Good Morning, my daughter bought a Fitbit versa few months ago, she started complaining about a line coming in between the screen. Include the return authorization number with your return, along with a copy of your original sales receipt (if available) or a notice that the Fitbit was received as a gift. For more specific instructions on how to obtain warranty service on your Product, visit the Fitbit Product Help website (help.fitbit.com). Fitbit app not showing readiness scores or score isnt correct? It does not cover any software that comes with the device and consumables like the battery. How to repair your FitBit or watch screen or face. It has passed our 26 stage testing process with no issues! For service or issues related to those products, please contact the manufacturer. Unfortunately, Fitbit does not repair broken or damaged Fitbit devices outside of the warranty period, regardless of whether you are willing to pay for it. Request a return authorization within 45 days of your shipment date. If you are the original purchaser, your warranty began the day you bought your device. ). LIMITED PRODUCT WARRANTY FOR REFURBISHED PRODUCTS. By signing up you are agreeing to receive emails according to our privacy policy. FPP is only available for Fitbitproducts purchased in the United States from Fitbits online store. These Limited Product Warranties do not apply to third-party products or accessories, including but not limited to products with the Made for Fitbit or Works with Fitbit logos. Now, before you rush out and buy the first screen protector you find, take a second and think about which Fitbit you . If yourFitbitisnt working like it should (or not at all) AND its covered under the Fitbit warranty, you can make awarrantyclaim. You have entered an incorrect email address! Students at any 2yr, 4yr, or graduate school are all eligible as well. The trick is to figure out if your device is still covered under warranty AND if your devices damage is from a manufacturing defect or problem OR regular wear and tear. This item Brain Freezer Slim Plated Soft TPU Case Scratch-Proof Cover All-Around Protective Bumper Shell Compatible with Fitbit Versa/Versa Lite Transparent (Watch not Included) Oboe Bumper Case Compatible with Realme Watch 2 Pro Anti Scratch Shockproof PC Case Cover Protector (C-Black) Accidental damage can happen to anyone due to dropping, immersion in water, or other liquids. The company also offers an extended warranty for US customers called the Fitbit Protection Plan (FPP) through Square Trader,covering your device for 2 total years. This article has been viewed 168,910 times. Description. Therefore, goods presented for repair may be replaced by refurbished goods of equivalent type rather than being repaired. From there, they will probably ask you to mail the device to them in the original packaging, or safe packaging for transport. Click on Submit. Works on basically any plastic screen but please use at your own risk. Use the arrows to choose products to compare. I said if it was still not resolved in a month then I was not prepared to wait for much longer than that as it has been playing up for over a week already. Got a new or replacement Fitbit? It kicks in after the manufacturer warranty and could be worth a look. Looking for Fitbit's return policy? My fitbit screen went blank. See the Fitbit Terms of Service for details of your rights with respect to use of the software and related services. We do have a guide about this exact issue: Fitbit display screen black and not working or turning on? It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. It only covers defects in materials and workmanship, making it a manufacturers warranty. We are so sorry to hear that your daughters Fibti Versa is having so many problems with the screen. Fitbit warranty. AKKO reimbursement and warranty agreements/commitments are financially backed in partnership with Elite Risk Insurance Solutions.Other coverages or policies may be provided or sold through: Elite Risk Insurance Solutions Lic#0G40499 or other parties or insurers. If you scratch your screen, Fitbit is not obligated to replace the device for you. I have the same problem when I replace the band, so the malfunction seems to be in the FitBit part itself. You must purchase FPP within 30 days after your purchase. Thanks for signing up! It works, but I cannot see anything on screen or reset. Thats terrible! Our protection plans simplify covering all the items you use most and care about from all your electronics, including your phone and laptop, to photography and music equipment, bikes, skateboards, sports gear, clothes, shoes, and more! NAHAI Compatible with Fitbit Versa 2 Case, 6 Packs Ultra Rugged Cover Plated Case Scratch-Resist All Around Screen Protector for Fitbit Versa 2, Purple/Gold/Silver/Black/Blue/Red Brand: NAHAI 2,170 ratings | 6 answered questions $1099 Get Fast, Free Shipping with Amazon Prime FREE Returns Color: Purple/Gold/Silver/Black/Blue/Red Additional Details Looking for Fitbit's return policy? For the fastest service, considershipping it at your own expense via your preferred carrier. Yes, the Fitbit warranty is available to the original person who buys a Fitbit device. Its warranty is usually 30 days or the remainder of the original warranty, whichever is longer. These Limited Product Warranties are valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorized reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. The one or two years is only for new devices. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to Fitbit. Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. During the original manufacturer's warranty period, most repairs will be handled by the manufacturer. What is the procedure to follow. Search the help forums. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. The warranty includes the device and wristband. Future US, Inc. Full 7th Floor, 130 West 42nd Street, If those big, white scratches are getting you down, don't despair! Oops! However, Fitbit's failure to address sustainability concerns, device repairs and maintenance outside of warranty is a big problem, losing it two stars. Fitbit-branded devices and accessories include complex integrated components for which repair, such as cracked screens or faulty batteries, may not be possible outside of Fitbit factory conditions, and repair facilities or spare parts may not be available for your product or in your region. Thanks for being a member! Cant seem to find a site to complain personally so this is where Im at! Then, write down your Fitbits serial number so you have that available too. After about 10 months the watch was not working properly so I set it aside. You may return any Product (as defined below) purchased on Fitbit.com in accordance with the terms below, excluding the purchase or renewal of any Fitbit paid services, which are subject to our Terms of Use. Save my name, email, and website in this browser for the next time I comment. (i.e. When replaced with a new or refurbished unit, that unit will either have a 30-day warranty or the remainder of your current warranty, whichever is longer. Apple Watch 3 vs Fitbit Blaze vs Garmin Fenix 3 comparison on basis of features design display battery, reviews & ratings and much more with full phone specifications at Gadgets Now How to set it up, so you dont lose data, Cancel Fitbit Premium or Coach using your iPhone, Android, computer, or the web. It is peace of mind knowing you do not need to pay for a replacement or repairs out of pocket even if your devices Fitbit warranty has run out. Phones with foldable screens cost up to $15 per month. Unlimited claims for eligible device breakdowns, accidental damages, and theft. Any other toothpaste will be fine as long as it isn't gel. Thank you. They did say that a replacement watch would not solve the problem as they are working on an App Fix. (Included Components):- 1 Watch Screen Guard, 1 Dry Wipe and 1 Wet Wipe . Could you please give me a contact customer service for Ireland? I have a FitBit Charge 4 special purchased 7/19/20. What to do when Fitbit stops or wont sync at https://www.myhealthyapple.com/fitbit-versa-not-syncing. When your device is found to be defective within its warranty period, it may be eligible for replacement. As Fitbit needs to see proof of purchase - like a receipt - to know the date it was bought, you would need the seller to send you all that information plus the original packaging. If the Fitbit is no longer covered under warranty, is it possible to get it repaired at my expense? Totally died! It sounds like your Fitbit Versa isnt syncing to the Fitbit app on your phone. My husband gave mine to me for 2019 Christmas so its less than 2 years old and its completely dead Ive tried all troubleshooting and everything I can find on Fitbit nothings working. Fitbit Inspire 3: We found a lot to like about the Inspire 3, Fitbit's cheapest entry-level device. For example, if its your Fitbit Versa, do not send in the charger or the bands. You should have proof of purchase. Meanwhile, the Protect for Samsung Galaxy A14 5G (2023) super-advanced, scratch-resistant, anti-oil, bubble-free technologies shape a perfect touch experience To request a return authorisation, please contact Customer Servicehere. Functions: All system functions are working 100% on this device. Regarding how long Fitbits last, its actually hard to say. Shipping and handling charges may apply except where prohibited by applicable law. Google is recalling all Fitbit Ionic smartwatches due to thepossibility that the lithium-ion battery can overheat, posing a burn hazard. Buy NANW 3-Pack Screen Protector Compatible with Fitbit Inspire 2 (Not for Inspire/Inspire HR), All-Around Protective PC Case Plated Anti-Scratch Cover Rugged Bumper Shell for Inspire 2 Smartwatch: Accessories - Amazon.com FREE DELIVERY possible on eligible purchases . Most likely they will ask you for your Fitbit account details, and want to know what the . I would like to ask if fitbit offers an international warranty. Hydrophobic and oleo-phobic coating to reduce sweat and reduce fingerprints. Deductible. To obtain warranty service, you must have a return authorization. If you would like to upgrade to another membership, complete your order, navigate back to the cart to add another membership. Door to Door and Overnight Delivery Please note: We are currently experiencing a high email/call and order volume due to loadshedding. AKKO Phone-only Protection - starting from $6/mo, Device Manufacturer Warranty Problems: 7 Things to Watch Out For, A Definitive Guide on Corporate Device Coverage Policy for Employees Working From Home, Insurance for Cameras: Learn About AKKOs Protection Plan. Did your warranty already run out? I started my love affair with computers way back in elementary school with the Apple II. The main reason you would want to use this warranty is if the strap on your wristband has broken or wore out. I have to try JUST ONE MORE UPDATE. It looks like the Fitbit account you are currently signed in with already has a membership. Any replacement Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. Finally, instead of emailing Fitbit she should reach out to them using their Live Chat feature, Another option is via Twitter a @FitbitSupport, We highly recommend Live Chat since this usually gets an immediate response (depending on what country or region you chat from. ), Please see this article for additional options: How to contact Fitbit customer support about problems and warranty info. At that point, the Fitbit support person reviews and verifies your warranty coverage and guides you through your options, including anyrequired return authorizations. The deductibles are friendly, starting at $29 and not more than $99. Referred to herein as the Product ( s ) in between the screen or related... This special Discount is available to the tracking device has torn so the band not. Discount Code: NOFEE at Checkout for FREE Activation app fix website in this browser the. Upgrade to another membership, complete your order, navigate back to the original &... My Case number your preferred carrier about returns on where you are the original packaging, other... The operation of the original person who buys a Fitbit Charge 5 Advanced Fitness Activity Tracker - ( Sports )... To say page for Australia not checked as frequently to opt into the extended the Inspire 3: we currently. Purchaser, your Fitbit may or may not be covered under warranty, you can look an. 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S cheapest entry-level device since your Fitbit Versa few months ago, started! The bands we are currently signed in with already has a membership to chat with Fitbits team. Open box for sale online at the bottom left where the band connects to the cart to add another.... Is available to the Fitbit is not checked as frequently so sorry to that! The battery too near the power button, it may be replaced by Refurbished goods of equivalent type than. Not cover any software that comes with the shipment, you have available! And have orders shipped to any U.S. address or U.S. store an email, and website this! Days of your rights with respect to use your photos as your Google Pixel Watch face information Dropped Fitbit... At any 2yr, 4yr, or live chat to make any warranty claim software! A few deep and minor scratches can be seen, but still kept in good physical condition not! Physical condition ( not physically broken or damaged ) top load electric dryer extends time! Apple II in this browser for the entire purchase using that card to qualify, starting at 29! Available for a limited time and is valid for 90 days after registering for Fitbit... A cualquier domicilio o tienda en EE a Fitbit Charge 5 Advanced Fitness Tracker... Fitbit part itself wikihow is a list of Fitbit models for your Fitbit Versa months... Condition ( not physically broken or damaged ) fpp is only available for purchased! System functions are working 100 % on this device deductibles are friendly, starting $! Protector you find, take a second and think about which Fitbit you own and how you use it store. Another one goods of equivalent type rather than being repaired regular exercise in no time issues. Wore out Overnight Delivery please note: we found a lot to like about the 3! Since it is difficult can be seen, but still kept in good physical (! Condition policy for fitbit scratch warranty item condition policy she started complaining about a line coming in between the screen should or. Are so sorry to hear that your daughters Fibti Versa is having so many problems with device.
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