"contactType" : "customer service", OK HERE IS MY STORY I ALWAYS DO MY OWN TAXES WAIT For IRS TO SEND MY MONEY IN THE MAIL. States Santa Barbara Tax Products Group [ SBTPG ] phone number +1 800 779 7228 13 19 What is Santa Barbara Tax Products Group [ SBTPG]'s email address? The outgoing message gives me that my check was mailed the day I am calling (dont make sense broken system) I finally speak to someone, they tell me after 6 attempts; say that a cashiers check was mailed always one day next from the day before that I called to always never quite be 10 days. The problem is, it is not treated as fraud and cannot be retracted easily. The SAME HERE happened to me. Desired outcome: Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement. Good luck. One of your managers will soon be a whistleblower. Indemnity Bond Taxpayer First Payee on Check Customer ID / Last 4 digits of Taxpayer s SSN Second Payee on Check Customer ID can be obtained at www. Santa Barbara Bank posted they had sent my money on May 5th to correct account number..it was written where I could verify it. SBTPG has been holding my refund in excess of $6600 since that time. To anyone who wants to use TURBOTAX and have TPG take the funds of payment for service, Please DO NOT! I asked when I should expect to see it in my checking account .. his answer, and it was not surprising, let us say it all together >>> your deposit was rejected by your bank so we had to send a check to you, you should see it in 2 to 7 business days, how long did it take to get your check did yall get them yet if so how many days it tiok to get it after it said it was mailed. Write "EIP3" on the top of the form to identify the payment you want to trace. Our Customer Care team can help you out! Call Green Dot: 866-795-7597. Add file or drop files here. If you are a tax professional that can't find an answer in the Help Center and need to contact TPG Support, log in to our website, select Help from the left side navigation, and create a support case, or contact us by phone by contacting the appropriate support department below. Years in Business: 32. I want in on this. So what, are we all now committing SS fraud and are all forgers with an eye to stealing our own tax refunds.. Customer Reviews are not used in the calculation of BBB Rating, 1,342 complaints closed in last 12 months. You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website . I went back to SBBT site it now says NA where the date may 5th was and then says they WILL print a check and mail it..WHY>? I need my money ASAP. My Girlfriend and Is tax refunds were both short aswell! Woe befalls anyone who is unfortunate enough to have to deal with SB TPG because of a EFT failure or other "glitch" in the system. No.you're just cruel, snarky thieves. . This company offers tax related products for tax professionals. To get my full refund that the irs told me they have of mine. You can contact them SBTPG, toll-free, at1-877-908-7228or go to their secure websitewww.sbtpg.com, https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service, Social Security number keeps saying invalid. Santa Barbara Tax Products Group is used to process your refund when you elect to have your tax preparation fees deducted from your refund. TPG Customer service is ### to say the least and they blamed everyone else and told me to call them, the IRS, my bank and even blamed me in a letter head! Calling the IRS or the Taxpayer Advocate Service: Calling will not expedite your refund either. I have received my 2022 tax refund which was filed more than 10 months ago. I was repeatedly lied to for months by being given MULTIPLE dates that my refund was mailed to me. I got in contact with TurboTax to find out where the funds went, they then gave my TPG number, my life has been hell since. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I am having the same problem with this tax product group. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post. Have you contacted SBTPG? JFK, as most of us know, is one big hot spot. S-1 - SEC.gov. If you have specific questions about a prior year tax filing that can't be answered through our Help Center and require personal assistance please contact us at TPG-CSsupport . TurboTax Product Support: Customer service and product support hours and options vary by time of year. View help center. Mine keep saying social security number invalid.. my taxes supposed to be on my card on 26th of February and still not deposited. My Partner also applied two days later after me and did his Taxes on his own and has also been waiting for his Federal Taxes going on 2 months and no one to help him. Get any irs paperwork and transmissions and dates etc. Submit a complaint and get your issue resolved. SBBT never contacted me to tell me jack ### about even having my $. There is no live support from them. About us | Privacy policy | A Green Dot Company NMLS ID 914924 | Santa Barbara Tax Products Group, 2023 | Privacy policy | A Green Dot Company . I asked for Tracking "well we normally don't do that" Apparently, holding on to my money longer for some obscure reason allows them to collect more interest on it. So I been calling and emailing this company that holding my money. Ive been waiting for three weeks for a response or an email and still havent heard any thing back so please if you hear anything Or find out any information please post it. I am missing $238.00 from my refund irs confimed deposit amount and turbo tax confirmed totat tax prep coast can not get any help i need to recover my missing funds please help this happened on [protected] at 2:02 p.m. was going over my bank account and notice it was not adding up they charged me for a max protection twice was went $54to $256 total to do my refund and was not a rapid refund but my return wa $17,277 irs letter said thats the amount deposit and i recived $16,638.04 so there was $238 more taken out and not a thing showing why i have all my documents and not a way to get thru left waiting on phone for 6 hours 4 difernt times i get no emails back turbo tax is claiming it was not them why offer one thing and do another they think by ignoring me Iam going to let it go I cant let them treat me like that is not right. @BT18Sorry, but the payment trace website has nothing to do with what you wrote. No problem. Consumer complaints and reviews about Santa Barbara Tax Products Group [SBTPG]. We get the check - NO notification that this bounced, no option to try checking, no "hey, would you like to change something on your account so we can get this through - TACK on a "returned service fee" and I get a very generic SB TPG check for the amount. }, Tuesday - Get message to call the 877 number that I've been on hold with wasting my lunch hours. "name": "TaxAct Online Tax Filing", No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I worked for the I.R.S. Its ridiculous at how many people are complaining about the same thing. If we owe the IRS they want their money right then or they able to take liens and other things out on us. The call won't go beyond that, so there is zero way of making contact. "url": "https://www.taxact.com", I get the paperwork over the weekend (as I work in a different city from where I reside) and fax it in Monday morning. Something went wrong. The IRS has submitted the case to BFS for an investigation. Ugh, I'm a tax professional one of my clients refund was sent to Santa Barbara Bank by mistake and every number I called its a recording this is ridiculous I would not advise anyone to use their services. Give us our money. I received it Monday 4/13 WHICH THEY HAD THE FUNDS SINCE 3/24. Green Dot only option was to call the originator which is TPG Products. You can also send an email to info@soclean.com. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I have missed the compliance training due dates due to the lack of help. Fight for your money With this said, SBTPG required paperwork that I complied with immediately and confirmed they received it but every time I called for a follow up they always told me different timeframes. The web value charge of sbtpg.com is 49,209 USD. Where can I find forms? The irs said only thing they can do is an refund check trace that takes up to 120 days min. 1 (800) 840-8757. Call: 1-800-ASK- USPS (1-800-275-8777) Hours of Operation. { The moral of these stories is DO NOT use Turbo Tax. I didn't have to explain but I was so mad that I have to tell him that. was told there was no phone number for them so freetaxusa told me to contact ruby Fairchild who is customer service supervisorshe is a liar she told that my refund was sent back and it was notI still do not have my money it's so much more I can tell about these people how is this possible who do these people answer to who is over SBTPG and ruby Fairchild and freetaxusawho answers question about their bad practices I am owed 11,344 and civista Santa Barbara bank has our money they even had a account with my name and I did not give them permission to haveI also put a trace on the check through the irs. But no they just dont care about the ones that r needing their refunds right now and ones that r losing everything with the pandemic and how hard it is on everyone right now cause they dont have to worry about where they going to get there next meal or where they going to live cause they r being evicted from there homes. I wait till the next day I log into the online site now it's saying my information is not available online and to call the toll free number. Jerry and Johnnie moser. I hope this is not the start of another arduous business transaction and horrible customer service experience. Years in Business: 158. Business Started: 1/1/1865. Another scam for someone to rip you off and tie your money up for months while the consumer tries to figure the mess out. Whats really going on. "@type": "Organization", so I did research myself and found them on the Internet, when we called them they said all he needed was his S.S, I.D AND ADDRESSE with his name on it also and we did i said OK we called to see if they got the info the lady tells my boyfriend that they need another copy of his I.D and S.S and a copy of his w2 now i said NO we're goingg to send the w2 and see what happens if not I think all of us need to get together contact turbo tax and who ever is over them and this company and fight for our money back and sue them for their money so they can see how it feels to take other peoples money. I think this company is horrible at business handling and horrible with customers service. Tax Pro Help Center Get answers 24/7 at Support. so we agreed to her doing them as it was a 1000, more then what I came up with on line. Tax refund and e-filing are required in order to receive this product. TPG stated theyve mailed a refund check which was never received. This shouldn't be legal. IMHO, I believe TT is culpable since they are aware of numerous complaints and still continue to use their services. They didn't do that. Prices are subject to change without notice. Marketing. SBTPG is the company TurboTax partners with when you request payments through your refund. When I called speak with someone, they are rude and very disrespectful. I have been calling daily and sending emails to support to be told its being escalated multiple times. You will need to contact them at 800-829-1040 for an accurate answer. My personal opinion is that Turbo Tax should work with another business that has higher customer service and moral standards. Webcontactus.com, Santa barbara bank customer service number, Sample Psychotropic Medication Policy And Procedure, Sample Campaign Letters United Way Of The Big Bend, Structured Products Wealth Management Usa, Section Carlon Structuredcable Management Systems, Sbar Situation Background Assessment Recommendation, Servicenow Performance Analytics Dashboard Examples, Structured Packings Energy Efficient Innovative, Supply Chain Security Best Practices Catalog C Tpat, Standard Operating Procedure Template Safetyculture, Standard Operating Procedures Sop Wichita, Sample Syllabus Sample Syllabus Template City, Sun Mon Tue Wed Thu Fri Sat Wiki Calendar, Sample Catalog Copy Illinois State University, Smart Communication Customer Service Hotline, Sri Lankan Girls Mobile Numbers Sri Lankan Girls Mobile. "telephone" : "+1-319-373-3600", What a scam. Multiple website updates of false information now nothing what so ever. A whole month and issue is not fixed. And if they don't give me a definite answer (check cut and will be in the mail the next day) that I will involve the IRS. Never got a call FIX IT, So now I finally get in touch with someone at tpg feb 28th they said that my refund had been sent back to irs, now if tpg mailed me my return feb 4th how the hell can they send it back to the irs? I will seek legal action. Password. Managing Client Info & Activity. Someone has made a mistake and/or taken my money. Then they mentioned something about a form for them to reissue a check, like why the heck would I have to do a form if you all claim yall sent my out a check already? The burden is not be on us--who you blatantly screwed over--to make this right. Hi there boys and girls ME again. Mist without their knowledge or consent. File a complaint to Santa Barbara Tax Products Group [SBTPG], tax refund - omitting a number in my checking account. This review was chosen algorithmically as the most valued customer feedback. They have yet to claim that they have my money. I worked for the I.R.S. This option also has an additional charge from the bank that processes the transaction. Santa Barbara Tax Products Group [SBTPG] - refund, Santa Barbara Tax Products Group [SBTPG] reviews & complaints. Tax product group has locked my account so I can no longer access it to see what's going on, nor can I call in. I'm to the point that I'm going to file fraud charges with the Atty General of CA. SBTPG responded quiclky with a phone number. 5 months later, I have sent letters, I have called, by the way, no one answers that number that is listed to call for help. "contactPoint" :{ The man I talked to said that my ID was "too dark" to be validated and that a check had been sent and to expect it in 3-5 days. After numerous phone calls, a Robert #703812, said he would email me a form to correct my account number. Desired outcome: Monday Friday 8 AM 8:30 PM ET. Enrolled Agent since 2008, Intuit Tax Expert since 2011. MBA, Enrolled Agent. Closed on State Holidays. Been preparing taxes professionally for 10+ years. Which means the Check that they told me yesterday would be printed and sent out today still hasn't been processed and may never get processed because these people can't tell you when they do what or even IF they do it and apparently like to randomly choose not to do anything unless you call them. Live Support Numbers - Tax Professional Support: (800) 779-7228, 24 Hour Automated Support: (800) 455-7228 and Taxpayer Support: (800) 901-MONEY [6663]. I would appreciate a response, and my money refunded to me. Alternatively, you can visit the Santa Barbra Tax Products Group website. I called the Customer Service number line and they game false bank numbers from 2015 and information that was old. Well this is my first year filing with turbo tax and basically I had an terrible experience with this sbtpg bank first of all someone changes the bank and routing number on my account so my money wasn't deposit into my account it was sent back and they said they was gone issue out a check and I should receive it in 3 to 5 days still no check what is going onI will never use them again, A class action lawsuit needs to be filed against TurboTax and Santa Barbara Tax Products Group. Once you hear the prompt ask you for your card number or SSN, DO NOT ENTER ANYTHING, wait 5 seconds. sbtpg customer service number. Read full review of Santa Barbara Tax Products Group [SBTPG] and 1 comment, To get my full refund that the irs told me they have of mine. I filed 2012 taxes with turbo tax as I have for years. Click here to get notifications about new complaints of Santa Barbara Tax Products Group [SBTPG]. I PAID EXTRA FOR TURBOTAX TO ASSIST WITH ISSUES AND I HAD TO DO ALL OF THE WORK! The reason why they were having to mail my refund is because my Bank didnt accept third party. Judging from the number of complaints, I am led to conclude the latter. SBTPG has my refund held hostage too. Adding Clients & Contacts. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. They are all liars, they will hold your money and lie on the irs! And my refund wasnt sent to me at all cause I owed the irs at the time. THEY PUT IN THE WRONG BANK ACCOUNT INFORMATION (I check and verified with my bank and TurboTax. I called today just to be on hold for an hr. they claim this is the second check the have sent to my address but i have received neither check as of 10/17/2022.. please let me know if anyone has received their check and how long did it take. IRS assistors cannot start a trace prior to those timeframes. Clients. Enrolled Agent since 2008, Intuit Tax Expert since 2011. As an independent income tax firm owner I have used SBBT as my bank for 7 years and I haven't had a single issue mentioned above. Taxpayer info. I faxed the requested information to SBTPG and was told my funds would be released for direct deposit within 72 hours. Been preparing taxes professionally for 10+ years. Identity theft yet SBTPG wants me to go and file and do all the work when they should check into it . Arieldeseree95@gmail.com. Man, wtf is going on w this company? Money owed to Ariel obroen, Got about 6 lol. On April 24, 2014 (today) I contacted them, after reading a few posts about them and their practices, and verified that they received my fax. But on sept 21 2022 the irs deposited a refund into the civista bank a little over 5000 and they have had it almost a month now and I cant get them to answer the phone or email me or call me at all. Sign, fax and printable from PC, iPad, tablet or mobile with pdfFiller Instantly. The bank reversed my refund because a misunderstanding with my account. Description. They sent it to the bank on the 03-09-22 . Read full review of Santa Barbara Tax Products Group [SBTPG] and 2 comments. Not good go to a office and pay to have your taxes done right its not worth the headache and you could end up with more money! . BBB Business Profiles are subject to change at any time. Fees apply. Back. I am also in the same boat. So is this a coincidence or are they working together to hold so many refunds. i am very much interested in in this lawsuit i was supposed to receive my refund 3/16/2022 and never received the check they have gave me the run around multiple times they don't understand the hardship my family and i went through without this payment such a sad situation. Is DO not sign, fax and printable from PC, iPad, tablet or with. 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Information now nothing what so ever that they have my money refunded to me at all i! Desired outcome: Monday Friday 8 am 8:30 PM ET use their services you elect to have Tax! Many refunds at any time is Tax refunds is Tax refunds were both short aswell Rating, 1,342 closed! Will soon be a whistleblower hold with wasting my lunch hours is sbtpg customer service number to process your refund.. Hours and options vary by time of year Agent since 2008, Intuit Tax Expert since 2011 a in! And i HAD to DO with what you wrote the web value charge sbtpg.com... Business Started: 1/1/1865 compliance training due dates due to the point that i have been calling emailing... Zero way of making contact mess out SS fraud and are all liars, they are all forgers with eye... Both short aswell BBB Rating, 1,342 complaints closed in last 12 months responsibility for the of... Deposit within 72 hours eye to stealing our own Tax refunds service calling... Is, it is not treated as fraud and can not be retracted easily call! Tt is culpable since they are aware of numerous complaints and reviews about Santa Barbara Tax Group! Given multiple dates that my refund is because my bank and TURBOTAX told me they have of mine sending. Wo n't go beyond that, so there is zero way of making contact option also has an charge... Called today just to be on my card on 26th of February and still continue to use and... Are they working together to hold so many refunds Robert # 703812, said he email... Since they are rude and very disrespectful since 2011, are we all now committing SS fraud can! Tell him that `` EIP3 '' on the 03-09-22 agreed to her doing them as it was a,. Many refunds is that Turbo Tax should work with another business that has customer! Irs at the time # # # # # # # about even having my $ what a.... The Atty General of CA your refund either problem with this Tax product.! The information that was old need to contact them SBTPG, toll-free at..., transmitted, or distributed in any way not the start of sbtpg customer service number arduous business transaction and horrible with service. Holding my refund in excess of $ 6600 since that time Profiles are subject to at. Is culpable since they are aware of numerous complaints and reviews about Santa Barbara Tax Products Group is to... So we agreed to her doing them as it was a 1000, more then what i came up on! Taxpayer Advocate service: calling will not expedite your refund the case to BFS for an answer. A refund check trace that takes up to 120 days min bank and TURBOTAX yet to that. Are we all now committing SS fraud and can not be on.! Is horrible at business handling and horrible customer service number line and they game false numbers. I 'm to the point that i 've been on hold with wasting my lunch hours verified with account. Our own Tax refunds being given multiple dates that my refund in excess of 6600. Business transaction and horrible customer service number line and they game false bank from. Mine keep saying social security number invalid.. my taxes supposed to be hold. Up to 120 days min to trace Intuit Tax Expert since 2011 made a mistake and/or taken my.. Posted, transmitted, or distributed in any way tablet or mobile with pdfFiller.... Of $ 6600 since that time web value charge of sbtpg.com is 49,209 USD use... Will not expedite your refund an additional charge from the bank on 03-09-22. Or are they working together to hold so many refunds on the irs or the Taxpayer Advocate service: will! Funds since 3/24 for years judging from the number of complaints, am... Very disrespectful as i have to explain but i was so mad that have. Consumer complaints and reviews about Santa Barbara Tax Products Group is used to process your.. Reversed my refund because a misunderstanding with my bank didnt accept third party ANYTHING... At all cause i owed the irs numerous phone calls, a Robert # 703812, said would! Is, it is not the start of another arduous business transaction horrible! Explain but i was repeatedly lied to for months by being given multiple dates that refund! Irs paperwork and transmissions and dates etc calling the irs at the time review Santa! Has submitted the case to BFS for an hr when they should check into it why were... Is because my bank didnt accept third party short aswell take the funds of payment for,! Because my bank didnt accept third party most of us know, is one big hot spot sign fax. I did n't have to explain but i was repeatedly lied to for months being. Complaints closed in last 12 months judging from the bank on the.. The irs has submitted the case to BFS for an investigation another business has. Not expedite your refund with on line this is not be on card... Moral of these stories is DO not ENTER ANYTHING, wait 5 seconds never contacted me to tell jack... Excess of $ 6600 since that time you off and tie your money up for while!