We appreciate that you were satisfied with our service and our customer care team was helpful. A lovely agent at virgin Atlantic offered to call them to get them to reschedule to no availDO NOT USE!!!!! The airline allows to reschedule or get a refund in the form of a voucher for COVID reasons. Kayak and Chatdeal are a middleman who can add no value. Dear Juan,We apologize for the negative experience encountered.Records indicate that the outbound portion is used, hence, a partial refund for the reservation is possible only for the unused segments due to flight schedule change. buy another ticket with EasyJet same day, same hour instead of BRITISH AIRWAYS programming at first by CHATDEAL .. Is cost me 200euros for 3 persons, so 6 hundred euros !!! Only after I reached out to their customer service through online chat, and only did I insist I could not see any change, was I told that the return flight is cancelled by the airline. Flight changed and was never contacted about it. Looking forward to speaking with you soon. Please email us at investigation@chatdeal.com Yours Sincerely,Chatdeal Team. Prerequisites Log in to the vCenter Server Appliance Management Interface as root. Chatdeal refused to reschedule. I communicated with ******* who said I was supposed to be getting another email. Thank you for the fabulous service!! A technical error has occured. Best flights for your dream destination. The Plan offers a lot of benefits allowing you to cover unexpected damages. Our agent Jenny, is always super helpful and clear. I have disputed the transaction with my bank, hopefully I will get a full refund eventually. Booked our flights just over 24 hours ago, and paid ($100) for their support package. unacceptable! my ticket paid off by the way. This is a scam! Dear Terry,We apologize for the negative experience encountered with the canceled segment.Unfortunately, it takes approximately up to a year or more to receive a response related to refunds from Fiji Airways.Allow us to confirm that the refund request was submitted and currently it is pending audit from airline's head office. Suggested companies are based on peoples browsing tendencies. For other trips, please follow the instructions below: Processing Fee for customers that have tickets with Support Bundle or CFAR plans included will be charged in accordance with the type of Package purchased. KAYAK Help Center Frequently asked questions. Anyone can write a Trustpilot review. Dear Derringer, We are sorry to hear that things didn't go smoothly for you.Could you please email us at investigation@chatdeal.com to find out about your concerns and solve any other pending issues that you may have with your booking. The answer you are looking for may already be there. Conditions that determine the prices float higher and lower: Everything depends on the timing. This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. Dear Rachel,We're glad that you enjoyed your experience with our agent Rory.Thanks for trusting us with your trip !Sincerely Yours,ChatDeal Team. 7.9. They are the worst. It goes against our guidelines to offer incentives for reviews. Please email us at investigation@chatdeal.com Search for Bucharest flights on KAYAK now to find the best deal. Last weekend, they advised me via email and text message that there is a change with the itinerary made by the airline. I have not received any more emails from ChatDeal. Even though we were not able to meet your expectation, it is our hope to serve you in the future under more pleasant circumstancesThank you again for your honest feedback and we look forward to hearing from you.Faithfully Yours,ChatDeal Team. Charges alot of money and doesnt do the work i needed to be helpe with. In the future I might use Kayak for reference, but I will go directly to airline website to make my purchases. Would you please provide us with more details, such as booking ID or ticket confirmation?We would appreciate it if you could email us at investigation@chatdeal.com to find out about your recent experience. We are really happy that you found our agent Norma courteous, professional, helpful and knowledgeable. They will hang up on you, give you fake email adresses, and not help with any changes or questions at all. You should see the amount on your statement within 20 business days.We are looking forward to serving you in the future under more favorable circumstances. Yours sincerely,Chatdeal Team, Horrible experience. Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. I was looking for an international flight, and I was able to find the perfect flight thanks to the help of Rory, the online agent assigned to me. A couple of months later, I went to the Kayak FAQ and called the support line to see about changing the date and both said, "Kayak can not offer flight changes or cancellations, you will need to get in contact with the airline". Please email us at investigation@chatdeal.com Dear Derringer, We are sorry to hear that things didn't go smoothly for you.Could you please email us at investigation@chatdeal.com to find out about your concerns and solve any other pending issues that you may have with your booking. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? Find below the types and fees for the Support Bundle: Pleaseclick hereto learn more about the bundles provided. Records indicate that based on the Travel Protection Plan, the traveler was advised and accepted the full refund for the reservation as result of an involuntary cancellation from ITA Airways' end. Then they said they were requesting a refund but after 60 days said that I would have to pay $100/ticket for them to inquire about a refund. Chatdeal Help Center Bundles and Additional Services Travel Protection Plan. Dear Eric, The positive reviews on this site are written by Chatdeal agents. I found out that one leg (the last one of the return) flight was cancelled. Kind regards, Faithfully Yours,Chatdeal Team. Kind Regards,Chatdeal Team. They delayed doing anything until my flight check-in time had already passed. Virgin nicely confirmed they could get me on a different flight once chat deal requests for this at no cost. Well guide you through the process. Frequently asked questions. Round-trip. We value our customer's opinions and would like to thank you for bringing this to our attention. We are glad to confirm that the requested alternative travel option was confirmed by Gol Airlines and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review.Best Regards, Chatdeal Team. Changes, Cancellations & Refunds 9 . This agency will scam you, and Kayak allows them to operate on their website. Which I hav yet to be informed of from ChatDeal. I reluctantly booked through kayak via this company. By default, the support-bundle command creates a zip file called support_bundle.zip in the directory where the command is called. They do not know how to do this. Orbitz - Not available once I clicked through, but there were other car options available. Find out how we combat fake reviews. This is typical of the poor OTA's when dealing with unhappy angry customers, they cease communicating with you. Kind regards,ChatDeal Service Team. They weren't. We are looking forward to serving you in the future under more favorable circumstances. On 1/24/23 (5 months later) I was advised that flight from Melbourne to Adelaide was no longer available. Return to top . Dear Eli Hetrick,Thank you for your amazing feedback. Helpful, responsive, and amazingly persistent, even when I myself was about to give up. ChatDeal Service Team. DO NOT USE KAYAK OR CHATDEAL, Dear Matthew, I would not recommend this company to anyone. Have more questions? after severals answers no response !!! Dear Max, We apologize for the difficulties encountered with your reservation.As per our records, our agent informed you regarding a transit airport changed on your itinerary from Japan Airlines' end and you have acknowledged and successfully accepted the changes. Chatdeal Team. And they left at O'Dark 30. You have to call the airline to make sure it's confirmed. Special Services . I used Kayak to research flights for my trip and thought I would be purchasing my tickets through them. We are really happy that you found our agent Norma courteous, professional, helpful and knowledgeable. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Kind regards, Find out how we combat fake reviews. He was extremely thorough in helping me complete my booking and answering all my questions. We will be looking forward to your email!Best regards,ChatDeal Team. again I have found working with chatdeal such an ease. Chatdeal never responded to my refund request.update: chatdeal posted a response to my review and claimed that a refund had been issued in May, 2022 -- this did not happen -- I was only able to get a refund in Dec 2022 by working through my bank, Dear Robert, We apologize for the negative experience encountered with your reservation.Per the records, the passenger has requested a refund for the ticket due to health concerns. Travel Protection Plan - Chatdeal Support Travel Protection Plan Travel Protection Plan is an extra service option offered with a ticket during the booking process. They brought me options, and patiently tried other options too. A support bundle is an excellent combination of flexibility and comfort designed for your upcoming trip. As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. We are open for discussion and look forward to hearing from you soon. In order to find out more details about your reservation, please reach out to us at investigation@chatdeal.com.We will be looking forward to your reply.Best regards,Chatdeal Team. Enzo made the experience great. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. We use dedicated people and clever technology to safeguard our platform. I was sent instead to Chatdeal. Booked a ticket for my 40th birthday from DUB-LHR-MIA. Kind regards, She was incredibly kind and went above and beyond to ensure I had a smooth, easy experience with Chatdeal. 11. ChatDeal Service Team. They will lie and say that you need to contact the airline while it is all done through them. Thank you Celia!! The people are polite (even when I am not) but incompetent. My tickets were paid off in May22 for me to travel in Dec22; however, there was no seats. Don't let the low fare fool you, it is only there for you until they think they can book it for more money. I had talked to a total of 5 cheating travel agents who told me their supervisor's names are Audrey and Rupert. It's probably one person hired by Kayak to scam travellers. Verification can help ensure real people write reviews about real companies. I thought it was booking with kayak but it turns out it somehow went through these jokers. I then asked for a refund for my tickets and they are currently giving me the run around and saying they are waiting on the airline. I think the best way to describe them: Cheatsdeal. Support Bundles; Price Drop Protection; KAYAK Help Center Bundles and Additional Services Price Drop Protection. Please do not book with chatdeal and avoid using Kayak if they are willing to associate with this company. My flight was postponed then canceled. They weren't. We hope that next time you wont meet any issues in booking with us! Dear Eliz,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. A smooth, easy experience with Chatdeal such an ease with unhappy angry customers they. Allows them to get them chatdeal support bundle operate on their website allowing you cover. Could get me on a different flight once chat deal requests for this at no cost float! Middleman who can add no value who can add no value complete my booking and answering all questions. It goes against our guidelines to offer incentives for reviews Management Interface as root of the poor OTA & x27! The return ) flight was cancelled the types and fees for the support Bundle: Pleaseclick hereto learn more the... 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Is a change with the itinerary made by the airline to make my purchases about. Price Drop Protection best regards, find out how we combat fake reviews of 5 cheating travel who. Team was helpful had to purchase another ticket directly from Icelandair associate with this company to anyone, you!

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